Lady in drivethrough comes to get her brand name Remeron.
Me "Ok thats going to be $120"
Lady "WHAT???"
Me ***Seriously...is she kidding. This is a refill. She knows its ridiculous to request brand name Remeron. What else would she be expecting?*** "Yeah $120."
L "Thats impossible. I only pay $20"
Me "Well this IS Brand name. Insurances and can change at any point and they dont have to let you know"
L "I SAID I only wanted #30"
Me "Yeah, it's 30"
L "Youre lying!! I dont believe you. Give it to me!!"
Me "Okkkaaayyyy"
L "Why is it $120? This is ridiculous!"
Me "Like I said insurances can change at anytime and dont have to notify you."
L "I dont believe this. It's wrong."
Me "You can call the insurance company if you want, but they are just going to tell you the same thing I did."
L "Well how much is the generic?"
Me "Idk. I'd have to run it through your insurance"
L "Well do it!"
Me "Ok hang on a minute. I mean it's going to be a lot cheaper"
***Typing on the computer. I then see that she only takes 1/2 a table daily. Therefore the thirty tablets is actually a 60 day supply. And to make matters more complicated...the insurance is now saying they wont pay for 60 days, only 30 days***
Me "Ok so I just ran it through your insurance and it looks like they were allowing 60 days to go through but now they are requesting 30 days only so that'd be $10 for 30 days of generic"
L "What do you mean 30 days!!!! I just TOLD you I wanted 3o days!!"
Me "Umm actually you said you wanted #3o which it was. But you only take 1/2 a tablet a day so thats a 60 day supply. I can get you a 30 day supply of Brand name Remeron for $60"
L "You need to be more respectful!!! You shouldnt treat customers like that!!!"
Me "Ummm Im not sure what youre talking about. I didnt do anything..."
L " IM GOING TO REPORT YOOOOUUUU!!!!!"
Me "Um ok"
L "I've never been treated this way! I always go to such and such store and they have NEVER treated me with such DISRESPECT!!!"
Me (Getting slightly annoyed at this point) "Well you can always go to that one if you would like"
L "YOU NEED TO GET ANOTHER JOB!!!"
Me (Giggling slightly) "Ok, So would you like me to get you the #15 Brand Remeron for $60"
L "YES!!!.......
(As I start to walk away to go grab it really fast.....)
L "Are you the pharmacist!!!"
Me "No Maam "
L "I CAN TELL!!!!!!!"
Me (Still giggling at the ludicrous of the whole situation) "Ok, would you like to speak to one?"
L "YES, why yes I would!"
So I walk off to get her Rx ready and grab the pharmacist who heads over to see what the ruckus is about. I can hear the lady yelling from the other side of the pharmacy and I can also hear my pharmacist explaining that Im actually I really good employee and she can feel free to report me. I also hear the Lady ask for my name like 5 times....um seriously how hard is it to remember Stephanie. Anyway...back walks the Pharmacist.
Pharm "Dont go over there. I'll deal with it. She's still yelling. It's like she wanted me to agree that youre just an awful person. She wont listen to a word Im saying. UGH. This is ridiculous."
Well that was the last I heard of that. Good luck reporting me...Like THATS going to go anywhere.
Still Monday and the next problem arises:
Enter Mrs. Hate. Now let's get some background on Mrs Hate. I dont think I've ever seen this lady smile or say one nice word in her entire life. I also dont think I've ever seen her without her cellphone to her ear and every time you go through the protocol of verifying questions, you WILL get an eye-roll and a nasty answer shot back at you. If thats not bad enough, She has probably 8 kids who each have 3 prescriptions and some how every time she comes in SHE'S PREGNANT AGAIN. Oh did I mention that she cant seem to afford the prescriptions for her children now and they ALWAYS get left for over 7 days which then get deleted. Well of course some time after that she drives through wanting them and the screaming erupts. This lady is so bad she's not only known in the pharmacy but all the managers know her too. (And she's made me cry on at least one occasion)
Ok Enter Mrs. Hate through the drive through.
Her rx's were sent over ohhhh lets see here......2 MINUTES AGO!!!
Tech "We just received those so I'm going to have to have about 15 minutes to get them ready for you"
Hate (No Response).....not uncommon
......2 minutes later..........sttiillll sitting in the drivethrough
**Oh brother, Ok here goes**
Me "Maam, Like we said it's going to be 15 mintes. Im going to need you to pull out of the drivethru"
Hate "Dont you dare speak to me like that!! Im not going anywhere"
Me "Um Im sorry but you're going to have to pull out of the drive thru. You're not allowed to sit and wait there"
Hate "There's no one behind me IM NOT MOVING"
***DEEP BREATHE****
Me "Im sorry, but its the store's policy so Im just going to have to ask you to........
As Im speaking she proceeds to roll her window up on me and continue her phone conversation.
Ok now Im pissed.
(I look at the pharmacist) "CAN I CALL THE COPS THIS IS RIDICULOUS"
Pharm "No call the store manager"
So I get the store manager back there. When she comes back Mrs. Hate FINALLY decides to move...........into the store that is. She comes busting into the pharmacy and proceeds to yell at the manager about me, claiming she has NEVER been spoken to like that in her whole entire life.
Ugh. I give up!
So needless to say, one of the worst days of my life. But now its Wednesday:
Son calls about filling his mothers prescriptions:
Long story, short. The mother had a couple orders through the mail. I refilled one successfully while he went to check with her about what rx's she needed and what she ordered. He calls back and she was good on one and then the other was actually pending in the mail order waiting on payment. I just explain that if he calls the mail order they can back out the claim and I can re-run it and fill it here for him. I also run a couple simple price checks to see what the cheapest option is. He calls and cancels it and then calls me back. I process it and get it ready for him. No big deal really. Pretty simple. He did the hard work. Well he was so super nice and thanked me. I told him it really meant a lot to hear that (considering the previous days). Well, when he comes in to pick up the prescriptions, he gives me a restaurant gift card! Talk about totally unnecessary. I felt so flattered and thanked him stating the in-necessity of it.
One thankful person (gift or no gift) makes all the hardship and crap worth it. I never forget those people.
I couldn't agree more about the nice, appreciative people making up for the a-holes. It really does go a long way, and I always try to take the time to thank them for their good attitude.
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